Main Photo: The Covid-19 pandemic in perspective
Date: April 2020
Who: Hilton in partnership with Lysol Protection has developed a global program that will introduce a new standard of hotel cleanliness and disinfection to ensure Hilton guests enjoy an even cleaner and safer stay. The program has been developed with experts from RB, maker of Lysol and Dettol, brands trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team at Mayo Clinic will advise and assist in enhancing Hilton’s cleaning disinfection protocols.
Hilton CleanStay builds upon Hilton’s high standards of housekeeping and hygiene, that one would expect, where hospital-grade cleaning products and upgraded protocols are currently in use. The program will feature Lysol’s trusted cleaning products, solutions and training in North America. RB and Hilton are also exploring opportunities to expand the program into a global partnership.
What They Will Be Doing: The program will include:
Hilton CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were last cleaned
Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles
Increased cleaning frequency of public areas
Guest-accessible disinfecting wipes at entrances and high traffic areas
Enhanced cleaning for fitness centres
Reduced paper amenities (like pads and guest directories) in rooms
Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces
Industry-leading contactless check-in and check-out with Digital Key at more than 4,700 properties globally
Evaluation of new technologies like electrostatic sprayers with disinfecting mist and ultraviolet light to sanitise surfaces and objects
Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols
The rollout of Hilton CleanStay will begin at Hilton hotels worldwide in June 2020.
Current Health and Hygiene Standards. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:
Our hotel teams are receiving ongoing briefings and enhanced operating protocols. We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
We will continue to adjust food and beverage service in accordance with current food safety recommendations.
We have increased the deployment of hand sanitisers.
We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.
THPT Comment: Looks like all the major chains have now issued their plans for virus-free (as far as they can control this) hotels. Following Singapore’s Tourism Authority’s early actions, followed by Accor teaming up with Bureau Veritas, Marriott launching their (own) Global Cleanliness Council with an advisory board, Hilton’s announcement here and no doubt most other hotel companies to follow.
We don’t want to be cynical, but hotel companies – you didn’t cause this virus and not sure you can solve it on your own. It will take a totally integrated solution, from transportation such as airlines, rail, taxis right the way through.
Take a look at the excellent study/report on the History of Pandemics and the comparison through the centuries of the numbers….from The Antonine Plague in 65 – 180 AD, The Black Death/Bubonic Plague in 1347 – 1351, The Spanish Flu in 1918 – 19, to our current Covid-19 – graphically displayed as per our main photo.
First Seen: Hilton website
The Hotel Property Team (THPT) are a small group of highly experienced business professionals. Between us, we provide a range of skills and experience which is directly relevant to those involved in the hotel property market.